Every project starts with a problem — not a tool.
Information transfer isn't learning. Practice is. I design from the problem backward, creating scenario-driven experiences where behavior change is the primary metric of success.
Healthcare / Insurance
The Frustrated Member Call
A branching scenario for a healthcare call center where learners practice responding to Maria, a frustrated health plan member. Their choices affect the conversation and a custom Temper Meter, which uses a 0–100 scale with green, yellow, and red indicators to show her frustration level. Learners see how acknowledging concerns, asking questions, and explaining next steps can help de-escalate a difficult call.
Tools
Articulate Storyline 360, Vyond
Manufacturing / Quality
Attribute Agreement Analysis Ballot Simulation
A Lean Six Sigma Green Belt simulation that puts learners inside a real Attribute Agreement Analysis study — judging ambiguous ballots across two randomized trials, then calculating their own accuracy, repeatability, and gauge effectiveness scores with branching feedback at every step.
Tools
Articulate Storyline 360
