Every project starts with a problem — not a tool.
Information transfer isn't learning. Practice is. I design from the problem backward, creating scenario-driven experiences where behavior change is the primary metric of success.
Healthcare / Insurance
The Frustrated Member Call
A branching scenario for a healthcare call center, built from a Cathy Moore Action Map instead of a stack of policy rules. Learners take a live call with Maria, a frustrated health plan member, and every choice shifts a custom Temper Meter — a 0–100 scale that swings green, yellow, or red based on tone and pacing. Push too hard or skip the empathy beat, and the call spirals; stay present and de-escalate, and it doesn't.
Tools
Articulate Storyline 360, Vyond
Manufacturing / Quality
Attribute Agreement Analysis Ballot Simulation
A Lean Six Sigma Green Belt simulation that puts learners inside a real Attribute Agreement Analysis study — judging ambiguous ballots across two randomized trials, then calculating their own accuracy, repeatability, and gauge effectiveness scores with branching feedback at every step.
Tools
Articulate Storyline 360